At Fixcellat, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our shop or use our mobile repair services.
Information We Collect
We may collect the following types of information:
Personal Information: We may collect personal information when you request mobile repair services, such as your name, contact information (phone number and email), and repair history.
Device Information: When you bring your mobile device for repair, we collect information about the device, including its make, model, and any issues or damage present.
Payment Information: If you make payments for repair services, we collect information related to the transaction, such as payment method and billing details.
Communication: We may collect information from your communications with us, including emails, messages, and phone calls for customer support purposes.
How We Use Your Information
We use the collected information for the following purposes:
Providing Repair Services: We use your personal and device information to facilitate the repair of your mobile device.
Communication: We use your contact information to communicate with you regarding your repair status, and updates, and to respond to your inquiries.
Payment Processing: We use payment information to process payments for repair services.
Customer Support: We use the information from your communications to provide customer support and resolve any issues.
Information Sharing
We do not sell or rent your personal information to third parties. However, we may share your information with the following entities:
Service Providers: We may share your information with trusted service providers who assist us in repairing your mobile device, such as technicians, parts suppliers, and shipping companies.
Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights, and respond to legal requests.
Security Measures
We take appropriate measures to protect your personal information. However, please be aware that no method of online transmission or electronic storage is completely secure, and we cannot guarantee the security of your data.
Your Choices
You have the following rights regarding your personal information:
Access and Correction: You can request access to and correction of your personal information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us at support@fixcellat.com.
Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be effective as of the updated 01/01/2023 date.
As with any privacy policy, it's important to customize it to your specific business practices and legal requirements. Consulting with legal counsel to ensure compliance with relevant data protection laws in your jurisdiction is advisable.